Terms of delivery

Shipping

Check the product availability at product detail page (stock, 10 days etc.). Then add the delivery time from table below – delivery time shall be counted from the day you recieve our dispatching e-mail.

With each package, you will receive a tracking number.

• FREE - Bank Transfer (non-EU countries)
• FREE - Bank Transfer (€ accounts only)
• FREE - PayPal (credit card or PayPal account)

How to pay? >>

Delivery by UPS

UPS delivery service provides the delivery in time specified in the table above after sending the package. On the day of delivery, UPS driver first calls the phone number specified in the order, so please, be availaible at your phone number!

Thanks to UPS, you can track your package all the way from our hands to your mailbox here www.ups.com

For delivery to Hungary, Slovakia or Germany use our local sites with its delivery conditions.

Pay by credit card

We are using a PayPal gate to provide more ways to make a payment: by a credit card or a PayPal account. Consider registering for PayPal return costs reimbursements in case something isn't just right. See more information here.

14 DAYS RETURNS & 2 YEARS GUARANTEE

 

Return & Complaint Requests find out how to fill in a complaint and/ or request a return

 

PayPal Return Cost Reimbursement

Customers who have chosen to pay with their PayPal accounts and are registered for this service* are eligible for reimbursement of their eventual return costs by PayPal.

Pay for your new official band merchandise and rock clothes with PayPal and never worry about whether you’d eventually need to return it. Let PayPal take care of it and rock on!

See the full Terms and conditions here.

We strongly recommend our customers who wish to pay with their PayPal account to register for this free PayPal service – Metalshop is not authorized and won’t be able to reimburse any return costs in case of orders paid via PayPal account, regardless of whether customer has or hasn’t been registered for this service in the first place.

Please note that you have to be registered for this service before you place and pay the actual order via your PayPal account. You can register for this service for free here: PayPal Refunded Returns

Online dispute resolution

Effective February 15, 2016 the EU Commission has created a platform for extrajudicial dispute resolution. This gives consumers the opportunity to resolve disputes related to online orders without the requirement for a judicial process involving courts and judges. This dispute resolution process is available via the external link at: https://ec.europa.eu/consumers/odr/.

However we are not obliged to and unfortunately can not offer our participation in any such alternative dispute resolution before out-of-court (non-judicial) entities. If you have a complaint, please contact us at store@metal-shop.eu

Company details

METALSHOP.CZ, s.r.o.
Bystrice 174
73995 Bystrice
Czech Republic